1. Introduction
Apex Services ("we," "us," "our") provides home appliance repair, installation, and maintenance services. This Privacy Policy explains what information we collect through apexsservice.com and our service requests, how we use it, and the choices you have. By using this site or contacting us for service, you agree to the practices described here.
2. Information We Collect
We collect information you provide directly, and limited information collected automatically:
- Contact details you submit through our quote form, phone, WhatsApp, or email — such as name, phone number, email address, service address, and appliance issue description.
- Service records — appliance type, service history, and technician notes related to work performed for you.
- Usage data collected automatically when you visit the site, such as pages viewed, browser type, and general location, typically via cookies or similar technologies.
- Advertising data — if you arrive via a Google Ads campaign, Google may set cookies to measure ad performance and conversions. See Section 6.
3. How We Use Your Information
- To respond to quote requests and schedule service appointments
- To dispatch technicians and provide repair, installation, or maintenance service
- To communicate about appointment status, pricing, and follow-up
- To improve our website and service quality
- To measure and improve the performance of our advertising
4. Sharing of Information
We do not sell your personal information. We may share information only with:
- Technicians and staff performing your requested service
- Service providers who help us operate the business (e.g. scheduling tools, email or hosting providers), bound to use data only for that purpose
- Authorities, if required by law
5. Data Retention
We retain contact and service information for as long as needed to provide service, respond to warranty claims, and meet reasonable business and legal recordkeeping needs. You may request deletion of your information at any time, as described in Section 8.
6. Cookies & Advertising
Our website may use cookies for basic functionality and to measure the performance of Google Ads campaigns, including conversion tracking. This helps us understand which ads lead to service requests. You can disable cookies through your browser settings; some site features may not function as intended if you do.
7. Data Security
We take reasonable technical and organizational measures to protect your information from unauthorized access, alteration, or disclosure. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Your Choices
You may request access to, correction of, or deletion of your personal information by contacting us at contact@apexsservice.com. You may also opt out of promotional communications at any time.
9. Children's Privacy
Our services are intended for adults arranging appliance service. We do not knowingly collect information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.
11. Contact Us
If you have questions about this Privacy Policy, contact us at contact@apexsservice.com.