1. Introduction
These Terms and Conditions ("Terms") govern your use of the apexsservice.com website and any appliance repair, installation, or maintenance service booked with Apex Services ("we," "us," "our," "Apex Services"), based in Kosapettai, Vellore, Tamil Nadu, India. By contacting us for a quote, booking a service, or using this website, you ("customer," "you") agree to be bound by these Terms. If you do not agree, please do not use our services.
2. Service Scope
Apex Services provides repair, installation, and maintenance services for the following home appliance categories:
- Air conditioners (split & window units) — installation, gas refill, cooling repair, and maintenance
- Refrigerators (single & double-door) — cooling, compressor, and gasket repair
- Washing machines (top & front-load) — motor, drum, drainage repair, and installation
- Deep freezers (chest & upright) — cooling repair and preventive maintenance
Our current service area is Kosapettai, Vellore, and surrounding neighborhoods. Availability outside this area may be limited or subject to additional charges — please confirm with us before booking.
3. Quotes, Pricing & Approval
Any price shared over phone, WhatsApp, or the website before a technician inspects the appliance is a preliminary estimate only. A technician will inspect the unit on-site and provide a clear, itemized price before any repair work begins. Work will not proceed without your verbal or written approval of this final quote. If additional issues are discovered mid-repair that change the scope of work, we will pause and seek your approval before continuing.
4. Payment Terms
Payment is due upon completion of the service unless otherwise agreed in writing. We accept cash and standard digital payment methods as communicated by our technician at the time of service. Any spare parts sourced on your behalf are charged separately and disclosed as part of the final quote before purchase.
5. Warranty Policy
Apex Services provides a 6-month warranty on repair work completed by our technicians, covering the specific issue repaired. This warranty applies equally across all appliance categories we service (air conditioners, refrigerators, washing machines, and deep freezers).
Warranty duration depends on the spare parts used. Where a part carries its own manufacturer warranty shorter or longer than 6 months, that part's warranty period will apply instead. The warranty covers defects in workmanship and part failure under normal use; it does not cover:
- Damage from misuse, accidents, power surges, or unauthorized repair by a third party after our service
- Pre-existing issues unrelated to the repaired component
- Normal wear and tear, or issues arising from the appliance's age or condition unrelated to our work
- Diagnostic-only visits where no repair was performed
To make a warranty claim, contact us with your service ticket details and a description of the recurring issue. We will inspect the appliance and, if the claim is valid, resolve it at no additional labor charge within the warranty period.
6. Customer Responsibilities
To help us complete your service safely and efficiently, you agree to:
- Provide accurate information about the appliance (brand, model, and symptoms) when requesting a quote
- Ensure our technician has safe and reasonable access to the appliance and workspace at the scheduled time
- Disclose any known hazards, prior repair attempts, or relevant history related to the appliance
- Be present, or have an authorized adult present, during the service visit
7. Cancellation & Rescheduling
You may cancel or reschedule a service appointment at no charge by contacting us at least 2 hours before the scheduled visit. Cancellations made with less notice, or repeated no-shows, may be subject to a nominal visit charge to cover technician travel, at our discretion. We will always attempt to contact you before charging any such fee. Apex Services also reserves the right to reschedule a visit due to technician availability, weather, or circumstances beyond our control, and will notify you as early as possible.
8. Limitation of Liability
While we take care to perform all work professionally, Apex Services' liability for any claim arising from our service is limited to the amount paid for that specific service. We are not liable for indirect, incidental, or consequential damages, including loss of food or goods due to appliance downtime, except where such limitation is not permitted by applicable law. This limitation does not affect your rights under the warranty described in Section 5.
9. Genuine Parts & Third-Party Components
We use genuine spare parts wherever available. Where a genuine part is not readily available, we will inform you and use a quality compatible alternative only with your approval. Any part supplied and installed by us is covered under Section 5; parts or components you supply yourself are not covered by our warranty.
10. Website Use
The apexsservice.com website is provided to help you learn about our services and request a quote. Information on the site is for general guidance and does not constitute a binding quote until confirmed by a technician. We may update site content, including pricing indications and service descriptions, at any time without notice.
11. Governing Law
These Terms are governed by the laws of India, and any disputes arising from these Terms or our services will be subject to the exclusive jurisdiction of the courts of Vellore, Tamil Nadu.
12. Changes to These Terms
We may update these Terms from time to time to reflect changes in our services or policies. Changes will be posted on this page with an updated "Last updated" date. Continued use of our services after changes are posted constitutes acceptance of the updated Terms.
13. Contact Us
If you have questions about these Terms and Conditions, or about a specific service or warranty claim, reach us at: